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Reference Documents

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How I Contribute to the
Strategic Direction of the Organization

anonymous author, provided by Donn Le Vie

1. I make subject matter experts appear more articulate in customer documentation.
2. I make integrated statements out of disjointed ideas found in specs and customer documents.
3. I find flaws in content or ambiguity in arguments and find the means to resolve them.
4. I fill in gaps in thinking to help customers use our products.
5. I transform the raw material of ideas into communication that transfers knowledge.
6. I transform disorganized information into a consistent interface.
7. I have an excellent facility with language skills and apply them to all projects.
8. I make effective use of communication fundamentals to develop better documentation.
9. I have an understanding of the human factors that affect communication.
10. I stay current with practices, tools, technology, and research in my field.
11. I know and use alternative methods for reaching customer audiences.
12. I make technical documentation organization invisible to the user.
13. I remove irrelevant detail from customer documentation so as not to confuse the reader/user.
14. I am not a desktop publisher, formatter, comma inserter, or word processor.
15. I am a user advocate, consultant, and advisor, with the customer's success in mind.
16. I make suggestions for improvement; I do not demand changes without reason.
17. I try to maintain the author's style; I do not alter that style without just cause.
18. I advise where rewriting is needed; I do not rewrite on a grand scale, unless asked.
19. I use project management techniques on all major projects.
20. I am an expert in the publishing process, which means I can do it quicker and right the first time.
21. I am a generalist who juggles many concurrent projects; I can also be a focused specialist as the need dictates.
22. I work hard to grasp technical concepts and view the product from the customer's perspective.
23. I use digital architectures (SGML, HTML, XML) to relay information to customers in a variety of media.
24. I am a technologist in my field in a variety of applications, methodologies, and tools.
25. I have the skills, experience, and knowledge to add value to any software, hardware, or Web-based project.