Announcements

Raymond Urgo’s "THE POLICIES & PROCEDURES AUTHORIY" is available.

Announcements

Raymond Urgo’s presentation in Philadelphia ranked in the top 10 percent of all sessions

The Arlington, VA-based Society for Technical Communication (STC), recently announced that Raymond E. Urgo, principal of Los Angeles, CA-based Urgo & Associates, ranked in the top 10 percent of 130 conference speakers for presentation content and delivery at its 55th international technical communication conference held in Philadelphia, PA in June 2008.

As an invited speaker, Urgo presented his paper, Assessing the Maturity Grade of Policies & Procedures Programs. The paper describes the proprietary model created and used by Urgo & Associates to evaluate how an organization develops and uses its policies and procedures communication as a knowledge resource for workplace learning and performance.

Urgo & Associates’ maturity-grade assessment is a unique and simple model designed to rapidly gauge where a client organization ranks and what it must change to achieve a greater impact with its investment in its policies and procedures strategies, processes, methods, techniques, and talents. The model has proven useful for building a collaborative understanding and relationship within the client’s team and with the consultant to improve a policies and procedures system.

Due to the high content and delivery ranking, STC has invited Urgo to deliver a version of his presentation as an STC Live Web-based Presentation for availability internationally in the coming months.

Urgo holds STC’s highest honorary membership rank, Fellow, attained by less than one percent of its more than 14,000 members worldwide. STC is the world’s largest professional organization for technical writers, editors, illustrators, managers, educators and user-experience professionals.

Urgo & Associates advises organizations on effective practices for investing in policies and procedures systems and documentation that transform workplace learning and performance.

For further information, or to request a copy of the presentation paper and slides, contact Raymond Urgo at rurgo@urgoconsulting.com or 323-851-6600.

Raymond E. Urgo
Principal
Urgo & Associates
7805 Sunset Blvd., Suite 202
Los Angeles, CA 90046

Tel 323-851-6600
Fax 323-851-6601

http://www.urgoconsulting.com

Urgo & Associates is an internationally recognized leader in Policies & Procedures Communication.