Quality Sessions at the Annual Conference

Technical Editing as Quality Assurance: Adding Value to Content

WE 3S Monday, May 6 2-3:30 PM
Location: Lincoln C

This panel discussion identifies the trend towards content editing as a quality assurance process, compares technical editing to software testing, and describes several types of content editing activities that are a part of comprehensive editing, usability editing, and copy editing.

Moderator:
Michelle Corbin, IBM
Speakers:
Mike Boyd, Kudos Information, Inc.
Michelle Corbin, IBM
Patricia G. Moell, SAS Institute Inc.

Using Six Sigma to Improve Documentation

MG 4L Monday, May 6 4-5 PM
Location: Hermitage D

Look at case studies to learn how Six Sigma can improve documentation and gain management attention and approval.

Moderator:
Lori Beard, GE Medical Systems, Information Technologies
Speakers:
Erin A. Beal Welch, GE Medical Systems, Information Technologies
Lori Beard, GE Medical Systems, Information Technologies

Six Sigma and Technical Communication: An Emerging Alliance?

MG 5P Tuesday, May 7 8:30-10 AM
Location: Jackson C/D

Six Sigma's metric-based approach may not seem applicable to traditionally non-quantative fields such as technical communication. This panel will introduce basic Six Sigma concepts and show how they can be applied to benefit your projects, budgets, and career.

Moderator:
James V. Romano, Prisma International, Inc.
Speakers:
Jeannette M. Eichholz, GE Medical Systems
Jill S. Finan, Johnson & Johnson
James V. Romano, Prisma International, Inc.