March 2003 Vol. 10, No. 1

	Newsletter Departments From the Editor’s Desk SIG Manager's Column (not available this month) Membership Update Newsletter Information Back Issues		Six Sigma and the Baldrige model Six Sigma is an improvement and business management methodology that may be implemented within the Baldrige model to great benefit in achieving the criteria for performance excellence. more... by Ann L. Wiley
			Book Review The Practical Guide to People Friendly Documentation By Adrienne Escoe This book is ideal for a company overhauling its documentation process, or for documenters changing their departments' documentation process. more... Reviewed by Leanne Krudner	Musing on Metrics column The Most Important Thing Timeliness is the most important process metric; accuracy, the most important product metric. more... by Steven Jong
			ITC SIG Liaison Report Quality supports goals like sustainable development, and can help foster open and vibrant societies. more... by Ann L. Wiley	Quality Sessions at the Annual Conference Sessions and networking opportunities at STC's 50th Annual Conference in Dallas. more...
			Taking the ‘Dis’ out of ‘Disabilities’: Special Needs SIG Seeks Support The Society’s newest SIG, the Special Needs SIG, is still looking for new members. more...	DocQment Editor Receives DSSA for Quality SIG The DSSA is a Society-level award designed to recognize sustained contribution to STC's special interest groups. more... by Robbie Rupel
			Member Profiles Column This column offers individual profiles of Quality SIG members. more... by Marla Davis
	STC & Q-SIG Pages STC Home Page STC Events STC Contacts STC Employment Opportunities STC Education Opportunities Q-SIG Online Resources		The Quality SIG’s Mission The mission of the Quality SIG is to help members learn more about quality processes and quality assessment to improve their technical communication, and to share knowledge of these improved processes with other technical communicators worldwide.
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