Quality Sessions at the Annual Conference

Monday

Understanding Metrics (MB 2B)
Monday 11:00-12:00 NOON (Manchester)

In this session you'll learn how to identify the metrics that your upper management wants and how to develop and use those metrics. You'll also hear about a case study with surprising results.

Moderator:
Deirdre A. Murr, Walt Disney Imagineering
Speakers:
Deirdre A. Murr, Walt Disney Imagineering

Six Sigma and Technical Communication (PD 2W)
Monday 11:00-12:00 NOON (Batik A&B)

Examines Six Sigma tools and techniques applied to a successful Technical Communication Black Belt project. Learn how to apply this thinking to your projects.

Moderator:
Jill S. Finan
Speakers:
Jill S. Finan

Everything You Wanted to Know about the CMM Process (PD 4X)
Monday 4:00-5:00 PM (Grand Ballroom E)

Learn about the Capability and Maturity Model (CMM), a process model for developing software and documentation. In this demonstration, we'll explore its application and significance to a technical communicator.

Leaders:
Karen G. O'Keefe, TYBRIN Corporation

Tuesday

The Role of Information Process Maturity Model Today (MG 5L)
Tuesday 8:30-10:00 AM (Wedgwood)

The Information Process Maturity Model is nearly 10 years old. This demonstration shows how the current business environment challenges our view of organizational maturity and creates opportunities for adding value to our enterprise.

Leaders:
JoAnn T. Hackos, Comtech Services, Inc.

Ten Criteria for Technical Documentation Quality (WE 8T)
Tuesday 4:00-5:30 PM (Dardenelles)

Learn how to overcome the pitfalls of traditional quality measurements in this workshop and have your documentation soar beyond the pedantic.

Leaders:
Marylyn G. King, Spirent Communications

Wednesday

Applying Six Sigma Principles to Everyday Projects (MG 10S)
Wednesday 10:30-12:00 NOON (Steuben)

This workshop examines some of the tools used in Six Sigma and shows how to apply them to projects outside the normal scope of your work.

Leaders:
Erin A. Beal Welch, GE Medical Systems Information Technologies
Lori Beard, GE Medical Systems Information Technologies
Jennifer Fleming, GE Medical Systems Information Technologies
Wayne McNeir, GE Medical Systems Information Technologies

Changing the Standards of Technical Communication (WE 10Z)
Wednesday 10:30-12:00 NOON (Monet Ballroom)

Learn how technical communication standards have evolved without thought or planning. The demonstration analyzes common standards and challenges basic assumptions about writing.

Leaders:
Leah Guren, In Other Words

Networking Sessions

If you are attending this year's STC Conference in Dallas, join other Quality SIG members for the following networking opportunities:

Sunday, May 18, 2003
Quality SIG Business Meeting
3:30 - 4:30 pm
Topaz Room

Tuesday, May 20, 2003
SIG Networking Luncheon
12:15 - 2:00 pm
$20 per person (Tickets must be purchased in advance. See the registration form.)
QSIG manager Robbie Rupel will be hosting a table.