March 2003, Vol. 10, No. 1
Quarterly Newsletter of the Society for Technical Communication Quality Special Interest Group
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Articles
Six Sigma and the Baldrige
Model - by Ann L. Wiley
Book Review: "The
Practical Guide to People Friendly Documentation"
By Adrienne Escoe - Reviewed by Leanne Krudner
Musing on Metrics column:
The Most Important Thing - by Steven Jong
ITC SIG Liaison
Report - by Ann L. Wiley
Quality Sessions at the
Annual Conference
Taking the ‘Dis’ out of
‘Disabilities’: Special Needs SIG Seeks Support
DocQment
Editor Receives DSSA for Quality SIG - by Robbie Rupel
Member Profiles Column
- by Marla Davis
Newsletter Departments
From the Editor’s Desk
SIG Manager's Column (not available this month)
Membership Update
Newsletter Information
The Quality SIG’s Mission
The mission of the Quality SIG is to help members learn more about quality
processes and quality assessment to improve their technical communication, and to
share knowledge of these improved processes with other technical communicators
worldwide.
STC Mission: Designing the future of technical communication.
Copyright © 2003 Society for Technical Communication