June 2003 Vol. 10, No. 2

	Newsletter Departments From the Editor’s Desk SIG Manager's Column Membership Update Newsletter Information Back Issues		Demonstrate Documentation Value-Add with NASA's Automated Requirement Measurement (ARM) Tool Do your technical information products provide value to the organization? How do you know? How do you demonstrate a concept such as “value?” more... by Donn Le Vie, Jr.
			Chronicle of a Six Sigma Project This article describes an actual Six Sigma project that was successfully completed by a team of technical communicators. How did the process work, and what tools did this team apply? more... By Jill Finan	Musing on Metrics column Order from Chaos – a Parable A tale of customer satisfaction from an automobile repair shop. more... by Steven Jong
			Member Profiles Column This column offers individual profiles of Quality SIG members. more... by Marla Davis	The Careful Communicator and Foreign Plurals A great many people today can’t distinguish singular and plural forms in any foreign language except Spanish. more... by Hugh Hay-Roe
			Book Review Zapp! The Lightning of Empowerment; How to Improve Quality, Productivity, and Employee Satisfaction by William D. Byham, Ph.D. with Jeff Cox If you have lost the loving feeling of where you work – what you do and whom you work for – you are not alone. What’s the solution? more... Reviewed by David Dick
	STC & Q-SIG Pages STC Home Page STC Events STC Contacts STC Employment Opportunities STC Education Opportunities Q-SIG Online Resources		The Quality SIG’s Mission The mission of the Quality SIG is to help members learn more about quality processes and quality assessment to improve their technical communication, and to share knowledge of these improved processes with other technical communicators worldwide.
			Quality SIG Home || STC Home