June 2003, Vol. 10, No. 2
Quarterly Newsletter of the Society for Technical Communication Quality Special Interest Group
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Articles
Demonstrate Documentation
Value-Add with NASA's Automated Requirement Measurement (ARM) Tool - by
Donn Le Vie, Jr.
The Careful Communicator
and Foreign Plurals - by Hugh Hay-Roe
Book Review: "Zapp!
The Lightning of Empowerment; How to Improve Quality, Productivity, and Employee
Satisfaction"
By Adrienne Escoe - Reviewed by David Dick
Musing on Metrics column:
Order from Chaos – a Parable - by Steven Jong
Chronicle of a Six Sigma
Project - By Jill Finan
Member Profiles Column
- by Marla Davis
Newsletter Departments
From the Editor’s Desk
SIG Manager's Column
Membership Update (not available this month)
Newsletter Information
The Quality SIG’s Mission
The mission of the Quality SIG is to help members learn more about quality
processes and quality assessment to improve their technical communication, and to
share knowledge of these improved processes with other technical communicators
worldwide.
STC Mission: Designing the future of technical communication.
Copyright © 2003 Society for Technical Communication