Volume 9, #3
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September 2002 Volume 9, #3 |
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SIG Pages Employment Opportunities Education Opportunities Online Resources |
Quality gets an ‘F’?A discussion of Hoyer's article from ASQ's Quality Progress magazine including member responses and commentary.more... “There is no question that advancing quality requires continual attention by everyone to preventing problems and improving processes.” by Ann L Wiley |
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Practical, effective metrics must solve problemsWriters regularly encounter requests to measure the quality or productivity of our work. The resulting “metrics” serve as performance benchmarks, but often fail to provide a more important benefit.more... by Geoff Hart |
Musing on Metrics column
I'll bet even some writers who believe documentation quality can't be
measured enter the competition. Why? Because they know their work will
be judged by a team of seasoned working professionals. |
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Juran: A Lifetime of QualityJoseph M. Juran is considered by many to be the greatest quality thinker of the last century.more... by Scott Paton |
SIG LiaisonsA SIG Liaison monitors the activities and publications of another SIG, looking for items or events that would be of interest to Quality SIG members.more... by Robbie Rupel |
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Member Profiles Column
Through individual profiles, we will learn about each other's skills,
and how they apply in our quest for quality. At this virtual water cooler,
we'll also explore interests and talents we choose for our leisure time. |
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SIG Manager's Column Membership Update Newsletter Information Back Issues |
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