DocQment--Quality SIG Quarterly Newsletter

September 2003, Vol. 10, No. 3
Quarterly Newsletter of the Society for Technical Communication Quality Special Interest Group
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Articles

Metrics: What We Measure and Why - by Deirdre Murr
Customer Satisfaction As Quality Metric - by Diane Davis
Musing on Metrics column: Joining the Wagon Train - by Steven Jong
Member Profiles Column - by Marla Davis

Newsletter Departments

From the Editor’s Desk

SIG Manager's Column (not available this month)

Membership Update (not available this month)

Newsletter Information

The Quality SIG’s Mission

The mission of the Quality SIG is to help members learn more about quality processes and quality assessment to improve their technical communication, and to share knowledge of these improved processes with other technical communicators worldwide.

STC Mission: Designing the future of technical communication.
Copyright © 2003 Society for Technical Communication