December 2003 Vol. 10, No. 4

	Newsletter Departments From the Editor’s Desk SIG Manager's Column (not available this month) Membership Update (not available this month) Newsletter Information Back Issues STC & Q-SIG Pages STC Home Page STC Events STC Contacts STC Employment Opportunities STC Education Opportunities Q-SIG Online Resources		Eight Issues to Consider When Developing Metrics for Your Technical Communication Group Wondering how you can assess the effectiveness and productivity of your work? Admittedly, it’s not easy and there are no simple approaches. But it can be done. more... by Saul Carliner
			Six Sigma Hiring I keep hearing about Six Sigma hiring. I guess it was only time before HR started using quality improvement tools. I just hope they are ready to discover that applying Six Sigma tools to human performance will be like riding a tiger — and just as dangerous. more... By Dr Wendell Williams	Musing on Metrics column Making a list and checking it twice If you knew exactly how to do something, how would you pass that knowledge on? How would you ensure that the knowledge was actually transmitted? How would you measure adherence to the procedure? more... by Steven Jong
			Member Profiles Column This column offers individual profiles of Quality SIG members. more... by Marla Davis	Book Review The New Six Sigma No longer is Six Sigma exclusively a quality initiative. The new Six Sigma shifts the focus to “reducing variation around business goal accomplishment”. more... by Jeff Staples
			The Quality SIG’s Mission The mission of the Quality SIG is to help members learn more about quality processes and quality assessment to improve their technical communication, and to share knowledge of these improved processes with other technical communicators worldwide.
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