Quest for Quality columns in Technical Communication and Intercom
This is a list of all the columns, from most recent (in Intercom) to earliest (in Technical Communication).
"STC Quality: How you can participate" by Ann L. Wiley. Intercom December, 2007, pages 35+.
"Quality systems in higher education" By Ann L. Wiley. Intercom July/August 2007, pages 52-53.
"ISO 9001: 2000--A standard for health care" by Ann L. Wiley. Intercom April 2007, pages 38-39.
"Getting started with performance management" by Ann L. Wiley. Intercom November 2006, pages 34-35.
"Customer satisfaction measurement" by Ann L. Wiley. Intercom May 2006, pages 41-42. Reprinted in the July/August 2006 issue.
"Why get involved in standards (and what you need to know about the standards process" by Whitney Quesenbery. Intercom December 2005, pages 36-39.
"Buggy whips, the Arch Deluxe, and quality improvement " by Steven F. Jong. Intercom March 2003, page 45.
"Personas: matching a design to the users' goals " by Christine Perfetti. Intercom November 2002, page 35.
"Designing quality customer experiences " by Karl L. Smart. Intercom June 2002, pages 30-31.
"Quality and the customer experience " by Karl L. Smart. Intercom April 2003, pages 36, 41.
"Instructional design and software quality assurance, part two" by Pawan Nayar. Intercom January 2002, pages 39-40.
"Instructional design and software quality assurance, part one" by Pawan Nayar. Intercom November 2001, pages 13-34.
"Recognizing quality achievement " by Karl Smart. Intercom September/October 2001, pages 36-37.
"The importance of quality culture" by Kim S. Cameron. Intercom May 2001, pages 41-43.
"Building quality web sites" by Karl L. Smart. Intercom March 2001, pages 41-42. Reprinted in the April 2001 issue.
"Requirements for quality leadership " by A.H. Jaehn. Intercom December 2000, pages 38-39.
"Assessing web site quality " by Karl L. Smart. Intercom July/August 2000, pages 54-55.
"Quality resources on the web " by Karl L. Smart. Intercom January 2000, pages 36, 42.
"Quality for customers' sake" by Gabriele M. Bock. Intercom November 1999, pages 38, 41.
"Continuous improvement and the vision of quality " by Karl L. Smart. Intercom July/August 1999, pages 56-57.
"Establishing dimensions of quality for technical information" by Karl L. Smart. Intercom May 1999, pages 40-41.
"Impact of data quality on the web user" by Jakob Nielsen. Intercom February 1999, pages 36-37.
"The collaborative dimension of quality" by Karl L. Smart. Intercom November 1998, pages 32-33.
"Implementing quality " by Karl L. Smart. Intercom June 1999, pages 36-37.
"Continuous improvement: a key to quality " by Karl L. Smart. Intercom April 1998, pages 36-37.
"A quality primer " by Karl L. Smart. Intercom February 1998, pages 32, 34.
"Essential vs. attractive quality " by Karl L. Smart. Intercom December 1997, page 37.
"The quality revolution and technical communication " by Steve Jong. Intercom October 1997, pages 39-41.
"Is quality worth it " by Lisa Merritt. Intercom June 1997, pages 39-41.
"Quality--conformity to requirements" by Diane Davis. Intercom February 1997, pages 34-35.
"Cost-justifying technical communication" by Karl L. Smart. Intercom December 1996, pages 38-39.
"Quality as fitness for use" by C.J. Bibus. Intercom October 1996, pages 38-39.
"What is quality" by Karl L. Smart. Intercom March 1996, pages 42-43.
The following are the earliest columns published in Technical Communication and written by Ann L. Wiley.
"Results by several measures." (1995) 42:1, 164
"Team Interaction" (meeting facilitation). (1994) 41:4, 745
"A target that beckons—a man on the moon" (setting, managing by, and communicating a vision). (1994) 41:3, 532
"Measurement of performance, productivity, and quality." (1994) 41:2, 360
"Celebration and invitation" (review of presentations by members at 1992 and 1993 Annual Conferences with invitation to contribute to the journal). (1994) 41:1, 184
"The voice of the customer" (QFD). (1993) 40:4, 774
"Baseline—benchmark—breakthrough." (1993) 40:3, 504
"The paradigm of jazz." (1993) 40:2, 332
"Together we can" (meeting management). (1993) 40:1, 164
"The meaning of continuous improvement." (1992) 39:4, 709
"Do you have the feeling there's more?" (1992) 39:3, 462
"Customer satisfaction measurement." (1992) 39:2, 308
"A capable, controllable process." (1992) 39:1, 134
"Documentation for performance support." (1991) 38:4, 592