Quality and Process News, Features, Resource Lists

This page lists News, original Features, Reprints, and Links published through April 2006 by the QPI SIG. There is a list of articles in the newsletters published by the SIG in the Newsletter archive and a page that lists the "Quest for Quality" columns published in Intercom and Technical Communication. For newer articles published by the QPI SIG please visit http://stc-on.org/quality.

Categories on this page are:

Bibliographies

"Quality SIG STC Bibliography" by Don Lenk. Resource list updated through January 2004.

The QPI SIG now posts resource lists continually in the Resources category on http://stc-on.org/quality.

Documentation quality

Quality of communication and documentation

"Frequently Asked Questions on Communications Quality" by the Quality SIG. 1999.

"Documentation Quality Tools" by the QPI SIG. Resource list, May 2005.

"Documentation Quality Books and Websites" by the QPI SIG. Resource list, May 2005.

Standards for communication and documentation

More complete and up-to-date information may be found on the STC Forum, in the Standards forum, http://stcforum.org.

"Documentation standards" by the QPI SIG. Resource list, May 2005.

"ISO JTC 1/SC 7 WG2 committee begins project to replace standards." News, August 2005.

"Usability standards" by the QPI SIG. Resource list, May 2005.

"World Wide Web and Internet standards" by the QPI SIG. Resource list, May 2005.

Financial services

Using FMEA and Process Maps in Financial Services by Lois Marsh. Direction, newsletter of the Policies and Procedures SIG STC, Third Quarter 2005. Reprint, December 2005.

Health care and medical

Drug development framework by Cliff Evans. Feature, November 2005.

"Electronic delivery of instructions for use." News, December 2005.

Process

Assembly Line Production in Technical Communication by Sunita Shelar. Indus newsletter of the India chapter STC, September 2004, Reprint, December 2005.

Lessons by email: quick, flexible training by Fred Sapio. Borderline newsletter of the Southern Arizona Chapter STC, May 2005. Reprint, December 2005

Quality management

"ASQ blogs and networks." News, May 2006.

"ASQ expands certification for quality managers." News, June 2005.

"Defining a Strategy for Quality Control" by Andrew J Marlow. Forward newsletter of the UK Chapter STC, April 2006. Link, April 2006.

Quality--A journey, not a destination by Steve Jong. Feature, May 2005.

Review: The World is Flat by by Richard Mateosian. May 2006.

Software and IT

CMMI definition and summary by Don Butterfield. Feature, November 2005.

CMMI Level-2 Project Documentation Model and CMMI Level-3 Project Documentation Model (.jpg files) by Don Butterfield.

STC QPI SIG member Paula Bojsen has provided the following documents for posting on this site. They were created by Pharmacia Global Computer Validation Services and presented and handed out at a Grand Rapids STC meeting on software validation:

Copyright statement:
This web site and DocQment invite members to submit 300 to 500 word reviews and 500 to 1000 word articles that they wish to be considered for publication. Note: By submitting an article, you implicitly grant a license to this web site and DocQment to run the article and for other STC publications to reprint it without permission. Copyright is held by the writer. In your email message, please let the Quality and Process Improvement SIG of STC know if this article has run elsewhere, and if it has been submitted for consideration to other publications.