UXMatters has launched a new column in which readers can ask questions and UXMatters find experts to answer the question. Note: One of those experts is our very own Whitney Quesenberry.

This first question is about Choosing the Language for a User Interface

And the correct answer? Get the right writer to create the right text.

Describing the role of this writer, Colleen Jones, Partner and Interactive Experience and Communication Consultant at threebrick, says, “The writer needs to be involved throughout your entire development process. First, to write appropriate interface language, the writer needs to understand user needs, business goals, the experience flow, and more. Then, the writer needs time to craft words, in collaboration with the UI designer. The writer needs to be willing to write in a conversational tone. Next, the writer needs time to receive and incorporate feedback from the project team and testing with users. Finally, the writer needs to help ensure the wording gets implemented correctly.

Read the full article for process suggestions, good reads on the subject, and more.

Labels: interface, words