While there is lots of research and analysis time spent on the Web or in libraries, most usability specialists agree that there is nothing like going into peeping Tom mode to really learn how users act and think.

While browsing Boxes and Arrows just now, I rediscovered this 2004 review of the Observing the User Experience: A Practitioner's Guide to User Research

I had almost forgotten it is on my bookshelf. It has become a textbook at some colleges, so I feel safe in recommending it to anyone who is new to usability work.

Labels: methods, tools