If you don't read UX Matters frequently, you should. Otherwise, you are missing little gems like this answer to a questions in Janet Six's Ask UXMatters column:

... my initial usability testing has found that the concept of views is escaping most people, and I think it often boils down to the term itself. Even if I show users what the software does—and they pretty much always like it when they see it—they still often cannot get over the initial hurdle of the naming convention. When we say Click here to view your views, we see eyes glazing over and drool forming at the corners of the mouths of even the most competent users.

Our own Whitney Quesenbery says:

“Is it the label Views that is confusing people or the actual implementation? I can easily see how eyes might glaze over on being told to View your views, but when users see what’s behind that door, does it make sense to them? Before you can get anywhere with this problem, you need to figure out if it’s the terminology, the learning curve for the software, or if the entire approach is wrong for the types of tasks and information people will be working with.”

Labels: interface, words