About the Usability and User Experience Community
Member Profiles: 2007

Edited by Susan Duncan, Membership Coordinator

• Sheece Baghdadi
• Cheryl St. Charles, PMP
• Yolanda Repetto-Logan, C.U.A.

Sheece Baghdadi
Technical Writer
Webaroo, India
sheece@gmail.com

I am technical writer with Webaroo (www.webaroo.com). Product help and messaging helps me earn my bread and butter. Providing usability inputs and managing the customer support and localization functions gets me cakes and pastries :-).

I love to write - whether it be user manuals, error messages, fiction, poetry, or resignation letters (I write them for my friends too). I blog here - www.sheece.com and here about technical writing www.sheece.com/tw

Hoping to interact with you all and learn & share.

Cheryl St. Charles, PMP
Technical Communications Analyst
Delta Dental Plan of Michigan
stcharles@hughes.net

I fell into usability and as a result, technical writing while working on the "dark side" as a software engineer. I tried to instill usability into our user interface designs, but was over-turned by management. I became discouraged with this obvious disregard for "customer service" and decided I needed a change. I was offered my current position and thought that it sounded like fun since I got to work on websites, etc.. Soon I realized that part of what we "communicators" do is usability. So, I found my way in the back door only this time with much better support!!

I have now taken over as webmaster for our website here (Thanks, Whitney!) and hope that the future holds opportunities for collaboration and discovery. I am very excited to be a part of this community and hope to hear from you all.

In my "spare" time, I love to quilt, make jewelry, and create stained glass. I also work as an advocate for the disabled in the state of Michigan.

Yolanda Repetto-Logan, C.U.A.
Information Architecture, Customer Analysis, and Project Management
yrepetto@earthlink.net

• My background….I have a diverse perspective and a broad exposure to the nformation systems industry, with more than 25 years of professional experience in the financial sector, in positions ranging from technical support to middle management.
• What kind of work interests me? My goal is to work in the user interface design field, performing task and use case analysis, to help create a seamless client workflow. My 13+ years in information architecture, customer analysis, and project management with Visa helped me to become a natural user advocate, with a repertoire of projects mostly comprised of new product offerings. As a result of working with beta software versions, I have been exposed to numerous opportunities to provide Usability Evaluations, in addition to creating and updating content for Help and user documentation.
• My academic achievements and certifications….I have a Bachelor of Arts in Liberal Studies from Notre Dame de Namur University in Belmont, California. I am also newly certified with Human Factors International, Inc. as a Certified Usability Analyst (C.U.A.). In addition, I have completed 6 hours towards my Masters in Information Studies (MSIS) at the University of Texas at Austin to acquire the academic expertise that will compliment my practical skills, and pave the way to a stimulating career in User Experience and Usability.
• My passion for user-centric software….My work at Visa in the User Interface Center of Excellence helped to spread the word that user-centric software is at the forefront of successful product and service offerings. As an information architect, I am motivated daily to be part of a movement that draws from untold amounts of data and breaks it down to essential bite-sized pieces. Studying users and information architecture has been my passion since the late 1990's.
• How to contact me…..My professional portfolio with samples of my work, including my resumé, is available at www.logan-news.com/yo_post.html.