October 2001 - Success Stories
Seize the Day
Taking Our Place as Owners of the User Interface
by Jennifer Atkinson
Sophia Marx, Lisa Braz, Lea Wolseley, and Jennifer Atkinson presented a session at
STCs 48th Annual Conference in Chicago. The session, Seize the Day:
Taking Our Place as Owners of the User Interface, addressed why and how to take
responsibility for the user interface (UI). We also gathered information with a web-based
survey asking other technical communicators how they face this issue. More...
The Secret of Success
By David Dick, Editor
What is the secret of success? Benjamin Fairness says there are four essential
ingredients to successful achievement. More...
What Should We Be Learning?
Pulse of the Usability SIG
by Whitney Quesenbery, SIG Manager
Two recent threads on usability-related e-mail lists provided a lot of food for thought
about professional development. More...
Measuring Usability with the
By Arnold M. Lund
There are a variety of issues that tend to recur in the life of a user interface
designer. I recall the first time I was asked to write performance requirements for a user
interface. How should I go about deciding on an acceptable level of errors or an
acceptable speed of accomplishing a standard task? How do I know whether I have improved
an interface design enough? Of the many problems that need fixing, which ones should take
priority? How do I even know whether improving the user interface of a product is going to
have an impact on sales? More...
Online Personal Information
The Cure for a Bad Outlook
By Michael Hendry and David Rivers
Its unfortunate, but in order to work with any efficiency at all, I have to try
to get my companys IT department out of the loop as much as possible. So when I
wanted to coordinate my departments schedule and activities, I abandoned our
networked Microsoft Outlook, and we started looking for a Personal Information Manager
(PIM) on the Internet. More...
Technology in the
By David Dick with Fabien Vais
At this years STC conference David had an opportunity to speak with Fabien Vais
to discuss how technology is used in the classroom. Fabien teaches Technical Writing at
Concordia University (Montreal) and has taught students with special needs (vision and
Bits and pieces: