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Topics in Usability

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Heuristic Evaluations

General ArticlesChecklistsConducting Reviews 

General Articles

Nielsen, J. Usability Engineering. Academic Press: Boston, MA, 1993. Chapter 5 Usability Heuristics

J. Nielsen, "Heuristic Evaluation". In Nielsen, J and Mack, R.L., editors, Usability Inspection Methods. John Wiley and Sons, Inc. 1994.

"Heuristic Evaluations" in the Usablity Methods Toolbox

Keith Instone's examples of using Nielsen's heuristics for Web design

Go to top of pageChecklists

Usability Toolkit: Checklists and Heuristic Evaluations contains several heuristic checklists for different kinds of projects. 

Jakob Nielsen on Heuristic Evaluation, including "How to Conduct a Heuristic Review" and "Ten Recommended Heuristics"

Heuristic Guidelines, Cognetics Corporation

Heuristic Evaluation - A System Checklist, by Denise Pierotti, Xerox Corporation

Evaluating the Usability of Documentation - Heuristic Inspections for Documentation by Vesa Purho in Usability Interface, April 2000

Heuristics to Evaluate Online Help By Donn DeBoard Usability Interface, January 2004. Includes worksheets in downloadable form. 

 

Go to top of pageConducting Reviews

Heuristic Evaluation Activities, by Denise Pierotti, Xerox Corporation

Conducting Heuristics Evaluations, Cognetics Corporation

Nielsen J. & Molich R, (1990), Heuristic evaluation of user interfaces, Proceedings of the ACM CHI '90, pp. 373-80

Dumas, J., Virzi, R. & Sorce, J. “Expert Reviews: How many experts is enough?” Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting, San Diego, CA, October 1995, 309-312

Kantner, Laurie, Shroyer, Roberta and Rosenbaum, Stephanie. Structured Heuristic Evaluation of Online DocumentationHeuristics for navigating through and finding content. Keywords heuristic evaluation, online documentation, usability, online help. 

 
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