Topics in Usability
Speech User Interfaces

Organizations Tools Articles and Books

Organizations and Journals

Speech Technology Magazine

International Journal of Speech Technology
Published by Kluwer, Daryle Gardner-Bonneau, Editor in Chief

Telephony Online
"Intelligence for the broadband economy"

SpeechLinks
Speech Recognition and  Speech Technology Hyperlinks Page - A list of hyperlinks from the comp.speech FAQ related to speech recognition and other web resources

Standards and Guidelines

IT-022 Interactive Voice Response Systems User Interface

Increasing the Usability of Interactive Voice Response Systems: Research and Guidelines for Phone-Based Interfaces - Schumacher, Hardzinski, Schwartz. Human Factors, Vol. 37, 1995

Building User-Friendly Voice Systems - Noonan, T. 1995, 1998 - Originally presented September 1995 at Computer Telephony and Telemedia Conference

Tools

Suede
"Speech-based user interfaces are growing in popularity. Unfortunately, the technology expertise required to build speech UIs precludes many individuals from participating in the speech interface design process. Furthermore, the time and knowledge costs of building even simple speech systems make it difficult for designers to iteratively design speech UIs. SUEDE, the speech interface prototyping tool we describe in this paper, allows designers to rapidly create prompt/response speech interfaces. It offers an electronically supported Wizard of Oz (WOz) technique that captures test data, allowing designers to analyze the interface after testing. This informal tool enables speech user interface designers, even non-experts, to quickly create, test, and analyze speech user interface prototypes."

Articles and Books

Cohen, Giangola, Balogh. Voice User Interface Design. Addison-Wesley 2004 Kotelly. The Art and Business of Speech Recognition. Addison-Wesley 2003

Weinshenk, S. Designing Effective Speech Interfaces, Wiley, 2000 - The book site includes a good resource list

Designing the User Interface for Speech Recognition Applications. - Mane, A, et al. A CHI 96 Workshop

Do IVRs Help Locate Nearby Retailers? Not Often - Moira Dorsey with Bruce D. Temkin, Michelle Amato, Forrester Research (December 29, 2003)

Experiments in Voice User Interfaces - Presentations from a 1-day event at Stanford University. Introductory remarks by Clifford Nass (2000)

Improving Interactive Voice Response - EIG Research Report, Based on joint research with TARP (1999)

Personality Trait Attributions to Voice Mail User Interfaces - Chin, CHI 96

Phone Self-Service Needs A Makeover: Forrester's IVR Evaluation Uncovers Usability Flaws - Moira Dorsey with John P. Dalton, Nicole Belanger, Forrester Research (March 18, 2004)

Principles for Improving Interaction in Telephone-Based Interfaces -G. Leplatre. Research by at University of Glasgow. Includes descriptions of two experiments, links to a prototyping tool and a bibliography.

Rapid prototyping and system development: examination of an interface toolkit for voice and telephony applications, Richards, J. T., Boies, S.J. and Gould, J.D. Proceedings of CHI 86, Elsevier, Amsterdam, 1986.

The Wheat and Chaff of Speech Recognition - Jonathan Bloom - UPA NYC presentation (March 2004)