Topics in Usability
Surveys

Books & Articles User Survey Tools and Samples Products & ServicesStatistics & Analysis

Related Topics:
Usability Measurement

Books and Articles

Alreck, P. L. and Settle, R. B. The Survey Research Handbook (2nd Edition): Guidelines and Strategies for Conducting a Survey. Irwin Publishing: Chicago, IL, 1995.

Cohen, J. Statistical Power Analysis for the Behavioral Sciences. Erlbaum, 1988

Dillman, Don, Mail and Telephone Surveys: The Tailored Design Method (Second Edition). John Wiley and Sons, New York, NY 2000. ISBN: 0471323543

Fowler, F. Improving Survey Questions. Sage Publications, 1995 ISBN 0-8039-4583-3

Hayes, B. E. Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods. (Second Edition). American Society for Quality: Milwaukee, WI, 1998.

Kraemer, H. C. and Thiemann, S. How Many Subjects? Sage Publications, 1987

Lohr, S. L. Sampling: Design and Analysis. Duxbury Press: Pacific Grove, CA,1999.
A compendium of information on sampling for different types of surveys. This book requires some statistics background.

Oppenheim, A. N.  Questionnaire Design and Attitude Measurement. Pinter Pub Ltd, 1992.   ISBN: 1855670445

Salant, P. A. and Dillman, D. A. How to Conduct Your Own Survey. Wiley: New York, NY, 1994.

Sudman, S., Bradburn, N. M. Schwarz, N. Thinking About Answers: The Application of Cognitive Processes to Survey Methodology. Jossey-Bass: San Francisco, CA, 1996.

Tourangeau, R., Rips, L. J., and Rasinski, K. The Psychology of Survey
Response. Cambridge University Press: Cambridge, UK, 2000. ISBN: 0521572460.

How Many Subjects Do I Need for a Statistically Valid Survey by Daryle Gardner-Bonneau (Usability Interface, July 1998)

Seven Steps to a Successful Web Survey - from Perseus Development (Survey Solutions for the Web)

Usability Testing Methods: Subjective Measures Part II - Measuring Attitudes and Opinions by Joe Dumas, American Institutes for Research

Web Survey Considerations By David Kimmel in Usability Interface January 2002.

Web Survey Methodology - this web site includes a large, linked bibliography as well as links to other resources for web surveys. The site is hosted by the Center for Methodology and Informatics in the University of Ljubljana

Don Dillman's web site at the University of Washington contains good resources on surveys including many of his papers and a synopsis of his book.

The Role of Online Surveys in the Usability Assessment Process by Dr. William MacElroy in Usability Interface January 2003.

Methods and Guidelines to Avoid Common Questionnaire Bloopers - By Chauncey Wilson in Usability Interface January 2003.

User Surveys: Tools and Sample Forms

Usability Toolkit: User Surveys and Feedback Forms. Examples of user demographic or feedback surveys for usability testing

Online tool for usability lab surveys (ZIP file). This program does not require a server, and includes an automatically generated reporting page.  Read the installation instructions carefully. Donated to the usability community as freeware by Ryan West of SAS.

Survey Products and Services

Confirmit Survey Software - Enterprise survey & reporting software

Decisive Survey - "With Decisive Survey v2.0, you can solicit and gather immediate and comprehensive feedback from customers, employees, and business partners using the Web and electronic mail." (Free 30 day trial)

Euroleaders Web Survey
Web based survey software that requires no software installation nor any particular technical or statistical skill. Euroleaders sets up and hosts the survey based on your input. Euroleaders Web Survey collects responses, conducts statistical analysis (means, frequencies, cross tabs...) and set up a detailed easy-to-read survey report with charts. (Free Trial available).

Key Survey - "Online surveys anyone can use" (Free trial available)

NetReflector - Instant Survey - "Design and run your own online surveys" (Free Trial available)

nQuery Advisor, from Statistical Solutions Ltd. - Does a power analysis for almost any research design situation.

Question Master - "Use Question Master to monitor and assess compliance with any standards, and implement changes to gain quality improvements." (Free evaluation available)

SNAP Survey Software - Survey software for questionnaire design, data entry and analysis. SNAP publishes interviews, collects and analyses all forms of web, internet, email, scanning, paper and interviewer CE surveys. (Evaluation version available)

Survey Builder - Online research company. (Sample survey available)

Survey Monkey - Flexible online survey tool. Online and downloadable results. (Free and subscription versions available)

SurveyShop at Mercator - Market research bureau providing survey design, distribution, data entry, and analysis for customer and employee satisfaction surveys.

SurveySolutions for the Web - "Using SurveySolutions for the Web software you can design professional surveys quickly, distribute them via the Web or e-mail, collect responses automatically, analyze survey results, and create presentations of survey results instantly." (Free Trial available)

Survey Gold - For online, phone or in-person surveys (free trial)

Survey Said - "Survey software for all types of survey environments - simple paper surveys to high tech Internet surveys." (Demo version available)

Virginia Tech - Web Based Survey Tool (demo version available) - source code available.

Web Surveyor - Both an online survey tool and a downloadable application. There is a free version, but not much information about the differences between the free and paid versions.

Zoomerang - Online survey tool, and access to a large panel of respondents. (Free and subscription versions available)

Statistics and Analysis

Tabachnick, B and Fidell, L. Using Multivariate Statistics, Addison-Wesley, 1996. ISBN: 0673994147

SPSS - "Create, distribute and perform expert survey analysis"

SAS - "Decision making software"