Topics in Usability
Task Analysis

GeneralTools

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General Resources

Task Analysis Methods on UsabilityNet

CTA Resource - Cognitive Task Analysis (CTA) education, documents, and an on-line community.

Hackos, J. T. and Redish, J. C. User and Task Analysis for Interface Design. Wiley: New York, 1998.  (Amazon)Beyer, H. and Holtzblatt, K. Contextual Design: Defining Customer-Centered Systems. Morgan Kaufmann: San Francisco, CA, 1998. (Amazon)

Tools

• Task Architect - An automated tool for hierarchical task analysis